MSY in hot water for misrepresenting customer rights under ACL
Making sure you comply with the ACL, as well as being clear about the customer's rights in-line with the ACL, are both important aspects of retail. "Err on the side of caution" is good advice. If you're in doubt, run it past another set of ears before making definite statements to the customer which could land you in hot water!
Smart Company's Emma Koehn, has written a solid article outlining what MSY did, with some great insights from ARA's Russell Zimmerman.
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