Please reload

Recent Posts

December and January tips for survival

December 1, 2017

Please reload

Featured Posts

Standout Customer Service is Easy when the Bar is Set so Very Low.

September 16, 2017


I can open your eyes!


I enjoyed watching Alex Cabañas deliver this TEDx talk on customer service standards within the hospitality industry:  The Bar is So Low - The Realities of Memorable Service.  


It is also saddening that so much of this simple stuff is dismissed by so many companies, and that going in and committing to some basic service standards, your company is able to stand out so far from the rest of your competitors.  


If you talk with me, I have many stories of basic service levels gone by the wayside, of simple opportunities missed, and of silly things said during customer service experiences.  I also try to ensure I have some outstandingly positive stories to ensure balance.  I'd be happy to share these with you any time.

Get in Touch with Ben


Share on Facebook
Share on Twitter
Please reload

Follow Us