January 24, 2018

Summary dismissal shouldn't be your first formal process immediately after an informal process hasn't achieved your hoped-for results.

January 17, 2018

It's easy to let processes slip when there are 1001 things to do, but boy-oh-boy can it be costly!  Sometimes an external set of eyes will do the trick, or you just need a confidential conversation to 'talk out' some things you are worried about.

January 10, 2018

It's easy to let processes slip when there are 1001 things to do, but boy-oh-boy can it be costly!  Sometimes an external set of eyes will do the trick, or you just need a confidential conversation to 'talk out' some things you are worried about.

December 20, 2017

I enjoy the YouTube Channel ASAP Science.  They have a fun and cheerful way of communicating heavy topics, and a cute visual style.  In this article I've brought together three of their videos which are especially relevant to what I'm talking about today.

December 6, 2017

When I am sick with an infection, or pain, or other physical symptoms, then I go to my GP.  My doctor assesses my ails and prescribes the correct treatment, or investigates further.

When by back and muscles hurt, I got to my chiropractor, or physio, or massage therapist...

November 25, 2017

I struggled with this when naming the company. Initially I felt like naming it after myself was lazy, or egotistical.

November 22, 2017

I hope you're all ready for the flood of news, reviews, and opinions about Amazon once it's begun trading here. Remember to focus on your customers.

November 14, 2017

Making sure you comply with the ACL, as well as being clear about the customer's rights in-line with the ACL, are both important aspects of retail.