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Ben Makepeace
- Dec 1, 2017
December and January tips for survival
"How to win the holiday battle" is about looking after your business throughout December and January and focuses on six key areas
Ben Makepeace
- Nov 29, 2017
Why we're loyal to brands
I subscribe to the SciShow, and enjoy a lot of their videos. This video is from SciShow Psych, a sub-channel which deals with all that crazy
Ben Makepeace
- Nov 22, 2017
Amazon Incoming!
I hope you're all ready for the flood of news, reviews, and opinions about Amazon once it's begun trading here. Remember to focus on
Ben Makepeace
- Nov 14, 2017
MSY in hot water for misrepresenting customer rights under ACL
Making sure you comply with the ACL, as well as being clear about the customer's rights in-line with the ACL, are both important aspects
Ben Makepeace
- Oct 23, 2017
Sendle and DHL to tackle AusPost!
Regular readers and those who know me well know that I have no love for AusPost. The idea that Sendle and DHL might be tackling the big post
Ben Makepeace
- Oct 11, 2017
Grill’d tops quick service satisfaction ratings
Roy Morgan report rating Grill'd top of QSR satisfaction ratings. Ben talking more about #polishedman campaign and encouraging people t
Ben Makepeace
- Sep 16, 2017
Standout Customer Service is Easy when the Bar is Set so Very Low.
TEDx and TED Talks are amazing, this is one I liked about how easy it is to stand out when the bar is set so low.
Ben Makepeace
- Sep 13, 2017
Straight Shooting Article on Customer Service
I thought I'd share this article which I read the other day from Smart Company's Michel Hogan; also I posted to my LinkedIn. I really...
Ben Makepeace
- Aug 10, 2017
Signs it's time to upgrade your software
I recently worked with a business to upgrade their Point of Sale software. Over 20 different products and vendors were investigated, there&#
Ben Makepeace
- Jul 11, 2017
Aussies in the mood for in-store shopping.
Understanding where in-store customer experience excels, and the critical areas to address, then implementing strategies to succeed in these
